Betting Rules

1. General betting conditions

By opening an account, accessing the platform or placing a bet with Pocket Pokies Casino, you agree to follow these Betting Rules, the applicable Terms and Conditions, and any rules shown for the relevant game, market or promotion. If there is a difference between a general rule and a product-specific rule, the product-specific information may apply to that product. You should review the information displayed before confirming your bet.

Pocket Pokies Casino is intended only for people who are legally permitted to gamble in their location. You must meet the applicable minimum legal age, which may include being at least 18 years of age, and you must comply with all laws that apply to you. Access may not be available in every location. It is your responsibility to check whether online gambling is lawful where you are located before using the service.

Account ownership and security

• You may only create and use an account for yourself. Accounts must not be opened or operated on behalf of another person.
• The information provided during registration must be accurate, current and complete. You must update information if it changes.
• You are responsible for keeping your login details, devices and account access secure.
• You must not allow another person to use your account, place bets for you or access funds held in your account.
• Multiple accounts, false identities, automated access and attempts to avoid account controls may lead to account review or restrictions.
• Pocket Pokies Casino may request identity, age, location or payment verification before allowing certain account activity.

Only one person may be responsible for bets placed through an account. If your account is used by someone else because you shared your login details or failed to protect your account, activity may still be treated as activity authorised by you, subject to applicable law and any investigation. Contact the available support channel promptly if you believe your account has been accessed without permission.

Funds and lawful use

You should only use funds that you can afford to lose. Deposits, withdrawals and other account transactions may be subject to verification, processing checks and the payment method rules displayed on the platform. You must use a payment method that belongs to you or that you are authorised to use. Unauthorised, fraudulent or unlawful transactions are not permitted.

2. Placing and accepting bets

A bet is submitted when you select a product, game, market or outcome, enter the required stake or instructions, and confirm the transaction using the available betting interface. A bet shown in a bet slip or on-screen selection is not necessarily accepted until the platform confirms it. Please check the details carefully before submitting.

Information to check before confirming

• The name of the game, event, competition or market.
• The selected outcome, bet type or game option.
• The stake amount and any displayed odds, multiplier or potential return.
• Any minimum or maximum stake shown for the product.
• The currency and account balance being used.
• Any applicable conditions, restrictions, fees or product-specific rules.

A bet is generally binding once it has been accepted by the platform, unless these rules, the applicable product rules or the law provide otherwise. You should not assume that a bet has been accepted because a button was selected or because an amount was deducted temporarily. The account history, bet confirmation or other official record shown by the platform is the primary reference for whether a bet was accepted.

Displayed odds, prices, payouts, balances and other information are provided for use during the betting process and may change before a bet is accepted. An error can occur because of technical issues, communication delays, data errors or human error. If a clear or obvious error affects a bet, Pocket Pokies Casino may review the bet and take action allowed under the applicable rules and law. This may include correcting, voiding or settling the bet using the correct information.

When a bet may be refused or restricted

Pocket Pokies Casino may refuse, limit, suspend or cancel a bet before acceptance where permitted. This may happen if there is insufficient balance, an account restriction, a verification issue, a market error, a technical problem, suspected misuse or a legal or operational reason. Any stake affected by a cancelled or voided bet will be handled in accordance with the relevant product rules and applicable law.

You must not use the service to manipulate a game or event, interfere with the platform, exploit a technical fault, use automated betting tools without permission, or coordinate activity intended to obtain an unfair advantage. Suspected fraud, collusion, money laundering or other unlawful conduct may be investigated and may result in account restrictions, cancellation of affected activity or referral to appropriate authorities where required.

Technical interruptions

Do not repeat a bet simply because the confirmation screen is delayed or does not appear. Check your account history, bet slip or transaction record first. If a connection failure, system outage or other technical problem affects a transaction, the platform record and available technical information may be used to determine whether the bet was received and accepted. You should keep your own records and raise any suspected error as soon as possible.

3. Settlement, results and cancellations

Bets are settled using the official result or outcome applicable to the relevant game, event or market. The method used to determine a result can vary between products. For example, a sporting market may depend on an official result, while a casino game may be settled by the outcome generated and recorded by the game system. The product rules should be read before placing a bet.

General settlement principles

• A winning bet is settled according to the accepted odds, multiplier, payout table or other terms displayed for that bet, subject to applicable rules.
• A losing bet does not return the stake unless a specific rule says otherwise.
• A void or cancelled bet is settled according to the relevant product rule, which may involve returning the stake or treating part of a combination bet as void.
• A bet may remain unsettled until the relevant event, game or market is complete and the result has been verified.
• If an event is abandoned, postponed, interrupted or changed, the applicable market rules determine whether the bet stands, is void or is settled in another permitted way.
• Where a result is corrected or officially changed, the platform may review and, where permitted, adjust the original settlement.

Some bets include conditions about participants, event timing, nominated markets, minimum requirements or the number of selections in a combination. A product may also have rules covering dead heats, ties, draws, incomplete events, disqualifications, score changes, delays or rescheduled events. These conditions can affect settlement, so you should read the rules displayed for the particular product rather than relying on a general assumption.

Casino and game outcomes

For casino games and other games of chance, the result is determined by the game system and the rules shown for that game. Each game may have its own eligible bets, paytable, winning combinations, bonus features, round conditions and maximum or minimum settings. A game round normally cannot be changed after it has been confirmed or started. If a game is interrupted, the platform may use its transaction and game records to determine the outcome and any amount due under the game rules.

You should not leave a game or close your browser on the assumption that a round has been cancelled. Check the account or game history when you return. If an outcome appears incorrect, record the relevant details and raise the issue through the available support process so it can be reviewed.

Promotions and special offers

Promotional bets, bonuses, free spins, enhanced prices and other special offers may have separate eligibility criteria and wagering conditions. Those conditions may include a qualifying product, a time period, a maximum permitted amount, a minimum stake or restrictions on withdrawals. Promotional conditions apply in addition to these Betting Rules. If you accept an offer, read its terms before using it and do not assume that a promotional balance can be withdrawn as cash without meeting the stated conditions.

4. Responsible play, reviews and disputes

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and stop when that budget has been reached. Never chase losses, borrow money to gamble, or continue playing because you believe a win is due. Results are not guaranteed, and previous outcomes do not predict future outcomes.

Practical ways to stay in control

• Set personal deposit, spending, time or loss limits where those tools are available.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Keep gambling separate from essential household expenses, rent, bills and savings.
• Do not increase your stake to recover a loss or change your planned budget during a session.
• Use account blocking, self-exclusion or other available controls if gambling is becoming difficult to manage.
• Seek independent support if you are worried about your gambling or someone else's gambling.

Pocket Pokies Casino may apply age, identity, location, payment, safer gambling and fraud checks. An account may be temporarily restricted while information is reviewed. You should provide information that is accurate and complete and respond to reasonable verification requests. Restrictions may also apply where required by law, a product rule, a payment provider or a responsible gambling process.

Questions and complaints

If you believe a bet was accepted incorrectly, settled incorrectly, duplicated or affected by a technical problem, review your account history first and raise the matter through the support options available on the platform. Include the relevant bet or transaction reference, date, product, stake and a clear description of the issue. Do not include passwords or unnecessary sensitive information in a support request.

A review may require information from account records, payment records, game logs, market data or technical systems. The outcome may depend on the applicable product rules and the information available at the time. You should keep a copy of any confirmation or correspondence about your issue. If you are not satisfied with the outcome, follow the further complaint or dispute process described in the applicable Terms and Conditions.

These Betting Rules may be updated to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the platform applies to future activity from the time it takes effect, unless a different approach is required by law. Please check this page and the relevant product information before placing bets. If you do not understand a rule, do not place the bet until you have obtained clarification.