Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to information collected when you visit, register with, or use Pocket Pokies Casino, including when you contact support or interact with the website through a computer, mobile phone or other device. It is intended to give you a clear overview of common privacy practices for an online gambling service. The information collected and the way it is used can depend on the services you use, the choices you make, and the legal and security requirements that apply.

By using the website, you acknowledge that information may be collected and used for the purposes described in this Policy. Where consent is required, you may be asked to provide it separately. You can choose not to provide some information, but this may prevent the site from opening or maintaining an account, processing a transaction, completing verification, responding to a request, or providing particular services.

This Policy should be read together with the website’s other terms, notices and responsible gambling information. If the Privacy Policy is updated, the revised version will be made available on the website. You should review it from time to time so you remain aware of how information is handled.

2. Information that may be collected

An online casino site typically handles different categories of personal information. The information collected will depend on your relationship with the site and the activities you carry out. It may include:

• Account details, such as your name, date of birth, contact details, username, account preferences and information needed to manage your player account.
• Verification information, including identity documents, proof of identity, proof of age, proof of address and other information requested for account verification.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and records of gaming activity.
• Communications and support information, including messages, enquiries, records of requests, feedback, complaints and information used to verify your identity when you contact support.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you use the website.
• Cookie and similar technology data, including session information, preferences, security events and website activity.
• Information connected with legal, security, fraud prevention, safer gambling and compliance checks, where this is necessary for the operation of the service.

Some information may be provided directly by you when you create an account, submit a document, make a payment, contact support, change your preferences or otherwise use the website. Other information may be collected automatically from your device or browser. Information may also be received from payment providers, verification services, fraud prevention services or other service providers where this is permitted and necessary.

Information about other people

Please do not provide personal information about another person unless you are authorised to do so and have any permission that may be required. If you provide information about someone else, it should be accurate and relevant to the purpose for which it is requested.

3. How information is used

Personal information is generally used to provide, administer and protect the website and its services. Depending on the circumstances, it may be used for the following purposes:

• Creating, maintaining and managing your player account.
• Confirming your identity, age and eligibility to use the service.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, investigating enquiries and communicating with you about your account.
• Carrying out security, anti-fraud, anti-money laundering, responsible gambling and other risk checks.
• Detecting, preventing and investigating suspicious, unlawful, unauthorised or harmful activity.
• Maintaining the website, fixing technical issues, improving performance and developing the user experience.
• Sending service messages, account notices, security alerts and other communications needed to operate the account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have an available choice.
• Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations.
• Establishing, exercising or defending legal rights, handling disputes and protecting the rights, property and safety of the website, players and other people.

Information may be used in combination with other information held for the same account to keep records accurate, identify unusual activity and provide a consistent support experience. Access to personal information is limited to people and service providers who need it for an appropriate business, operational, security or legal purpose.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These may include payment and transaction providers, identity and age verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and communication providers. These parties are expected to handle information for relevant services and according to applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, or deal with a business change. Information is not intended to be shared for unrelated purposes. Where service providers process information in another country, appropriate steps may be taken to support its protection.

4. Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand how the website is used and improve functionality. Some cookies are necessary for core features, while others may help with performance, analytics or communications. Cookies may store information about your browser, session and interaction with the website, but they do not necessarily identify you by name on their own.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies. If you disable cookies, some parts of the website may not work correctly or may not remember your preferences. Browser settings differ, so you should refer to your browser’s help information for instructions.

Security

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

Retention of information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy. The period can vary depending on the type of information, the reason it was collected, account and transaction history, security needs and any unresolved issue. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@pocketpokiescasino.click. Please explain your request clearly and provide enough information for the relevant account or records to be identified. For security, you may be asked to confirm your identity before a request is completed. This helps prevent personal information from being disclosed or changed by someone who is not authorised.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: request removal of information that is no longer needed or that may be eligible for deletion. Some information may need to be retained because of legal, security, transaction or dispute requirements.
• Marketing consent: withdraw consent to promotional messages by contacting support@pocketpokiescasino.click or using an unsubscribe option included in a marketing message. You may continue to receive essential service or account communications.

Requests are considered in line with applicable requirements. There may be circumstances where access, correction or deletion cannot be completed immediately or in full, including where information must be retained, a request could affect another person’s privacy, or additional verification is needed. If this happens, an explanation may be provided where permitted.

If you have a concern about the handling of your personal information, please contact support@pocketpokiescasino.click first so the matter can be reviewed. We aim to handle privacy enquiries respectfully and provide a clear response.