Pocket Pokies Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and Pocket Pokies Casino in relation to your use of the website and its services. They apply to the website, mobile services, games, account features, payment functions and any related content made available by Pocket Pokies Casino. Additional terms may apply to individual games, competitions, promotions or other services. Where additional terms are provided, you should read them before taking part.

You must be at least 18 years old to use real-money gambling services. You must also be legally permitted to gamble in the place where you are located. It is your responsibility to check the laws that apply to you before accessing the website or placing a wager. Pocket Pokies Casino may restrict access where gambling is not permitted or where the website is not intended to be available.

You must provide accurate, current and complete information when registering and throughout your use of the website. You must update your details if they change. We may ask you to verify your identity, age, address, payment method or source of funds. Access to some services may remain restricted until requested checks are completed.

• You may only create and use an account for yourself.
• You must keep your login details confidential and must not allow another person to use your account.
• You must not create multiple accounts, use false details or attempt to bypass account controls.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must tell us promptly if you believe that your account or login details have been accessed by someone else.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue could not reasonably have been prevented by you. Pocket Pokies Casino may suspend access while security, identity or compliance checks are carried out.

2. Accounts, deposits and withdrawals

An account is required to use real-money services. Opening an account does not guarantee access to every service, game or promotion. Pocket Pokies Casino may refuse an application, request further information or close an account where this is necessary for security, legal, regulatory, responsible gambling or operational reasons.

Only payment methods held in your own name should be used unless a different arrangement has been expressly approved. You must not use a payment method belonging to another person. Deposits must be made for the purpose of using the available services and must not be used to test, conceal or transfer funds improperly.

You should check the details of each transaction before confirming it. Deposits are subject to any applicable payment processing requirements, verification checks and limits displayed on the website. A transaction may be delayed, declined, reversed or cancelled where it cannot be processed, appears unusual or requires further review.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions displayed when the request is made. We may return funds to an approved payment method or use another reasonable method where necessary. You remain responsible for providing correct payment information and for any charges imposed by your bank, card provider or payment service.

You must not deposit more money than you can afford to lose. Gambling transactions are not a way to obtain credit, solve financial difficulties or generate guaranteed income. If you are concerned about your gambling or spending, stop using the account and review the responsible gambling tools and information available on the website.

Account closure and remaining funds

You may request the closure of your account through the customer support channel made available on the website. We may ask reasonable questions to confirm your identity and protect your funds. If an account is closed, any genuine balance will be handled in accordance with applicable requirements and after relevant checks, subject to unresolved disputes, payment reversals, suspected fraud or other lawful deductions.

3. Games, wagers and promotions

Games are provided for entertainment and involve chance. Outcomes are not guaranteed, and past results do not predict future results. You should understand the basic rules of a game before playing. The result recorded by the relevant gaming system will generally determine the outcome, subject to correction where there is a clear technical, software or processing error.

A wager is normally accepted only when it is confirmed by the website. You should check your balance, stake and transaction history regularly. If a game, wager or transaction is affected by a technical fault, communication failure, incorrect display or other material error, Pocket Pokies Casino may investigate and take reasonable steps to correct the issue. This may include cancelling an affected transaction or restoring an account to the position that applied before the error.

Promotions, bonuses and promotional games may have separate eligibility rules, expiry dates, wagering conditions, maximum or minimum requirements and other restrictions. These conditions will be shown with the relevant offer. You should read them before accepting or using a promotion. Taking part in an offer means that you accept its specific conditions as well as these Terms & Conditions.

• A promotion may be limited to eligible customers, games, payment methods or time periods.
• An offer may be withdrawn, changed or cancelled where there is a valid operational, security, legal or compliance reason.
• You must not abuse an offer by creating accounts, coordinating activity or using a strategy intended to obtain an unfair advantage.
• Any promotional balance, benefit or related winnings may be removed if the offer conditions have not been met or if misuse is suspected.
• The terms applying to a promotion will take priority over general promotional wording where there is an inconsistency.

You must not use software, devices, scripts, bots, automated tools or other methods designed to interfere with the website, manipulate a game or gain an unfair advantage. You must not exploit a fault, weakness or error. If you identify a problem, stop using the relevant service and report it through the available support channel.

4. Responsible gambling, privacy and acceptable use

Pocket Pokies Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to make money. You should set personal limits, take regular breaks and avoid gambling when affected by alcohol, stress, fatigue or other factors that may affect your judgement.

Tools and restrictions may be available to help you manage your play, such as deposit controls, session reminders, time-outs or account self-exclusion. The available options and the way they operate will be explained on the website. If you request a restriction, you must not try to avoid it by opening another account or using another person’s account.

Information about you is handled in accordance with the applicable Privacy Policy. This may include information needed to open and manage your account, process transactions, verify identity, protect the website, meet legal obligations and provide customer support. You should read the Privacy Policy to understand how personal information is collected, used, stored and disclosed.

You may use the website only for lawful and personal purposes. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit the website or its content without permission. You must not introduce malicious code, interfere with security, overload the service, scrape information unlawfully or do anything that could harm the website, its users or its systems.

Suspension or restriction

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is suspicious, a payment has been reversed, responsible gambling concerns arise or action is needed to meet applicable obligations. We may also suspend a service for maintenance, security, technical or operational reasons. We will communicate with you about an account issue where it is appropriate and lawful to do so.

5. Liability, changes and complaints

The website is provided subject to availability. We do not promise that the website, games or related services will always be uninterrupted, error-free, secure or available on every device. You are responsible for your internet connection, device, software and the security of your account details. You should keep your device and browser reasonably up to date and use appropriate security measures.

To the extent permitted by law, Pocket Pokies Casino is not responsible for loss caused by events outside reasonable control, failures of third-party networks or payment services, inaccurate information supplied by you, misuse of your account, or your failure to follow these Terms & Conditions. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer law.

These Terms & Conditions may be updated from time to time to reflect changes to the website, services, law, security requirements or business operations. The current version will be made available on the website. Where a change materially affects your rights or obligations, reasonable notice may be provided where appropriate. Your continued use of the website after an updated version takes effect indicates acceptance of the revised terms.

If you have a question or complaint, please use the customer support method displayed on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. You should not send passwords or sensitive payment information through an unsecured channel. We will assess complaints fairly and may request additional information before providing an outcome.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. The website is intended for users who are legally permitted to access it.